How can we help?
Find quick answers about workouts, your account, subscriptions and saved data. If something still isn't working, get in touch and we'll help you sort it out.
Support email: support@inuvera.com
What do you need help with?
Choose a topic to jump straight to the relevant steps.
Getting started
Set up a gym and create your first workout.
View answers →Workouts & history
Use the spinner, log a session and find past workouts.
View answers →Account & password
Sign in, reset your password or delete your account.
View answers →Subscription
See what's included and restore a purchase.
View answers →Backup & data
Understand cloud backup and restore.
View answers →Contact support
Send us the details we need to investigate.
Get in touch →Getting started
Create an account, add your gym and build a workout.
How do I create my first workout?
- Create an account or sign in.
- Open Gyms and add a gym with the equipment you have available.
- Open Workouts, create a workout, choose your gym and target muscle groups, then select exercises.
- Open the saved workout to start a session.
Can I add more than one gym?
Yes. In Gyms, add each location and its equipment separately. Choose the gym you want when you create a workout.
Why can't I select an exercise for my workout?
Some exercises require equipment. Check that the equipment is included in your selected gym, and try choosing an exercise that fits what you have available.
Workouts & history
Keep your session moving and review your training.
What if the spinner chooses equipment that's busy?
Spin again to choose another exercise from your workout. You can return to the first exercise later if you wish.
How do I finish a workout?
In the workout session, tap Finish or Finish Workout and confirm. Exercises you haven't completed will remain uncompleted in that session.
Where can I find completed workouts?
Open the History tab to see your completed sessions. Tap a session to review its details.
Account & password
Help with signing in and account controls.
I forgot my password. How do I reset it?
- On the sign-in screen, tap Forgot password?
- Enter your account email and request a code.
- Enter the code from the email and choose a new password.
If the code has expired, request a new one in the app. Check your spam folder if the email doesn't arrive.
I created an account but can't sign in.
Check the email address and password you entered. If the app asks you to confirm your email, use the confirmation link sent to your inbox or choose Resend email from the sign-in prompt. You can also reset your password from the sign-in screen.
How do I delete my account?
While signed in, open Account, scroll to Delete Account and confirm. This permanently deletes your account, profile, cloud backup and chat memberships. Account deletion cannot be undone. If you have a subscription, cancel it separately through your App Store account; deleting your account does not cancel it.
Subscription
Optional features and purchase help.
Do I need a subscription to use the app?
No. The core gym, workout, spinner and history features are free. The monthly subscription unlocks Community, Cloud Sync and the Muscle Recovery Map. The current price and renewal terms are shown in the app before purchase.
How do I restore my subscription?
Sign in to the app with your account, open Account and tap Restore Purchases in the subscription section. Use the same Apple Account that made the purchase. If it still doesn't appear, contact support with your account email and a description of the issue.
How do I cancel my subscription?
Manage or cancel it in your Apple App Store account's subscriptions settings. Deleting the Gym Workout Spinner app or your app account does not cancel the subscription.
Backup & data
Know what happens before you replace saved data.
How do I back up my data?
With an active subscription, open Account and tap Backup to Cloud. You can also turn on Auto Backup there. Check the last backup time shown in the app before relying on a backup.
How do I restore a cloud backup?
With an active subscription, open Account and tap Restore from Cloud. Restoring replaces the local data on that device. Any changes made since the last backup may be lost, so read the confirmation carefully before proceeding.
Will signing in on a new phone restore my workouts automatically?
If you have a subscription and a cloud backup, use Restore from Cloud on the new device. Check that your backup is up to date on your old device before changing phones.
We're here to help.
Tell us what's happening and where you got stuck. A few details will help us understand the issue.
Please don't send your password or payment details.
Email Gym Workout Spinner support
Include your app account email, your iPhone model, what you were trying to do and any error message you saw. A screenshot can help too.
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