Query Studio – Privacy Policy

Last updated: 5th January 2025

This Privacy Policy explains how Inuvera Ltd (“we”, “us”, “our”) collects and processes personal data when you use Query Studio

1. Data We Collect

We may collect:

• Account information (name, business email)

• Authentication and access logs

• Billing and subscription metadata

• Technical data (IP, device, usage telemetry)

We do not store Salesforce customer data queried or modified via the Service.

2. Lawful Basis

We process data based on:

• Contract – to provide the Service

• Legitimate interests – security, analytics, service improvement

• Legal obligation – accounting and tax compliance

3. How Data Is Used

• Operate and provide the Service

• Authenticate users

• Manage subscriptions and billing

• Improve reliability and security

• Comply with legal obligations

4. Data Sharing

Data may be shared with:

• Payment processors

• Hosting providers

• Analytics or error-monitoring services

All third parties must comply with applicable data protection laws.

5. Data Retention

We retain personal data only as long as necessary to:

• Provide the Service

• Meet legal and accounting obligations

6. Your Rights

You can:

• Access, correct, or delete personal data

• Object to or restrict processing

• Request portability

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

7. Security

We implement reasonable technical and organisational measures to protect personal data.

8. International Transfers

Where data is processed outside the UK, appropriate safeguards are in place.

9. Contact

For privacy enquiries: privacy@inuvera.com